At Ollie Voyages, we strive to provide fast and reliable shipping for all of our outdoor and travel products. Please read the following shipping policy for details on our shipping process, timelines, and any applicable fees.
1. Order Processing Time
- Once you place an order, we will begin processing it within 1-2 business days (excluding weekends and public holidays).
- You will receive an order confirmation email once your order has been successfully placed, and another email when your order has been shipped.
2. Shipping Methods and Delivery Times
- Shipping Method: We offer standard shipping to all locations within our service areas. Since we currently offer Cash on Delivery (COD) as the only payment method, please note that the shipping process begins once the order is confirmed.
- Estimated Delivery Time:
- Orders are typically delivered within 7-10 business days from the date of shipment, depending on your location.
- Delivery time may vary due to factors such as your location, local delivery service providers, or other unforeseen circumstances.
3. Shipping Costs
- Shipping Fees: The cost of shipping is calculated at checkout based on the delivery address. Shipping fees will be clearly indicated before you complete your purchase.
- Free Shipping: We occasionally offer promotions with free shipping on select orders. Be sure to check our website for ongoing offers.
4. Tracking Your Order
- Once your order has been shipped, you will receive an email with tracking information (if available). You can use this tracking number to check the status of your delivery via the courier’s website.
5. Delivery Issues
- If there are any issues with the delivery, such as delays or damaged items, please contact us immediately at [email protected]. We will work with the courier service provider to resolve any issues as quickly as possible.
6. Order Cancellations and Changes
- Due to the nature of our processing system, we are unable to make changes to your order once it has been shipped.
- Orders can be canceled only before they are shipped. Please contact us as soon as possible at [email protected] if you need to cancel your order.
7. International Shipping
- Currently, we only offer shipping within our designated regions. International shipping is not available at this time, but we may expand our shipping services in the future.
8. Shipping Address Accuracy
- Please ensure that the shipping address provided at checkout is accurate. Ollie Voyages is not responsible for lost or delayed shipments due to incorrect address information.
9. Contact Us
If you have any questions regarding shipping, tracking, or any other inquiries, feel free to contact us:
Email: [email protected]
Thank you for choosing Ollie Voyages for your outdoor and travel needs. We look forward to helping you embark on your next adventure with the best gear and products!